intellego was born out of a deep understanding of the challenges faced by employees in large organisations, particularly in complex sales and service environments. We recognised that employees often struggle to keep up with the vast amount of information required to perform their jobs effectively, leading to cognitive overload and burnout.
The idea behind Intellego was simple yet powerful: to support people in the workplace and make their jobs more enjoyable by providing them with a comprehensive toolkit that contains everything they need. Drawing on our 25 years of consulting experience, we set out to create a solution that addresses the common pain points of large organisations, their teams and employees.
Take onboarding a new employee in a complex sales and service environment as an example.
In current state an employee needs to get across product knowledge, their legislative and compliance obligations, systems, sales metrics and KPIs and be effective in engaging with customers. Not only does this become a cognitive overload but information becomes outdated the moment they are in-field in an ever-changing dynamic environment.
Offering learning and performance support tools at the speed of need relieves some of the pressure and allows the employee to focus on what’s important most i.e. delivering a quality customer service.
We have taken a people-centric approach to design and understand that every employee is unique, with specific roles, responsibilities, and information needs. That’s why our platform is tailored to each employee’s role, ensuring that they have access to the right information and tools to excel in their jobs.
We’ve prioritised simplicity and accessibility in the design of intellego. The platform is user-friendly and easy to navigate, making it accessible to employees of all skill levels. Whether they’re in the office, on the go, or working remotely, employees can access intellego from any device, at any time.
In essence, intellego is more than just a platform—it’s a partner in the workplace, empowering employees to perform their jobs more efficiently, effectively, and enjoyably. By providing them with the support and resources they need, we’re helping to alleviate the challenges of modern work life and drive success for our clients.
Intellego adopts a performance support methodology to unleash the full potential of individuals and drive tangible outcomes for organisations. Our approach begins by partnering with clients, leveraging our Business Execution and Alignment (BEAM) Model to help them articulate their challenges and devise actionable strategies and implementation plans. This process fosters alignment among people, processes, and technology, directing efforts towards shared objectives.
Subsequently, we harness the power of Intellego, our Learning and Performance Support Platform, to scale and amplify performance and facilitate the execution of organisational strategies and plans. Intellego offers valuable insights and tools to fine-tune execution as needed, ensuring continuous improvement and achievement of organisation objectives more consistently, more often.
Click Performance Support Approach below to learn more
Our guiding philosophy in the development of intellego was to streamline the learning process, reducing cognitive load, and accelerating time to productivity through a balanced approach across the ‘Acquire, Apply, and Action Learning Need’ stages.
Platform capabilities are geared towards supporting individuals at each stage.
At this stage, we recognise the importance of skilling individuals in specific capabilities. We start by assessing prior knowledge and then deliver tailored learning curriculums and experiences to bridge knowledge gaps.
Here, individuals put their newly acquired skills to the test in practical workplace scenarios. We provide real-world case studies relevant to their roles, offering opportunities to fine-tune their capabilities. Coaching from leaders and peer collaboration are essential for delivering relevant and timely feedback.
In this phase, individuals face real-life challenges and may require performance support tools to execute tasks effectively. We build a comprehensive knowledgebase of resources to assist individuals in handling real-world situations. Identifying key business processes and role-specific tasks is crucial, ensuring that we provide the right tools, contextualised to their specific needs, at the right time.
The Learning pillar of intellego is designed to provide relevant and contextualised learning experiences to build capabilities. Learning content can take a variety of forms including video, audio and interactive PDFs and distributed as bite sized episodes or microlearning, grouped in channels or topics or packaged as comprehensive courses.
Each learning asset can have associated support resources in the form of Word, Excel, PDF and URL links.
All learning is indexed for easy search and can be marked for mandatory completion. Learning is streamed to specific People or teams based on their role or the capabilities they are wanting to build.
Learning is created and managed via intellego’s Admin Panel and assigned expiry dates to ensure only current learning is available to your People.
The Discussion pillar of intellego is a collaborative space where People come together to create or participate in topics relating to their learning journey, business activity or customer enquiries.
A Person can add create their own discussion forum and invite other peers or experts to participate or join an existing forum.
There are two types of discussions that can be created:
Content Related Discussion
A discussion forum based on a learning topic. For example if an episode under the learning pillar relates to customer service then a discussion forum can be associated to this learning asset and People can collaborate on their thoughts and ideas on key take outs.
General Discussion
A General discussion forum can be titled anything of interest. For example if there is new innovation, an industry change or a government budget update then a discussion forum can be created and those interested can be invited to participate.
A Person can join or leave any discussion they are invited too and will be made aware of their invitation via intellego’s notifications
Collaborative Circles
Intellego Administrators can set up collaborative circles, which limit participation to specific individuals, making it useful in customer-related discussions. For example created between the customer, the customer service representative and other experts relating to the customer enquiry such as a financial planner, tax agent and SMSF specialist
The Activities pillar of intellego is where prioritised goals and associated activities are set tailored to a Person’s need. For example a Person may see the organisational goals, their own development goals or those of their customers.
Each activity is assigned to a goal and contains a description, due date, list of People participating in the activity and comments section. This provides flexibility to create activities for individual goals, collaborating on ideas or projects or bringing together the right team to solve a customer issue.
There are two types of activities that can be created:
Content Related Activity
An activity can be associated to learning content. This is useful when building a learning workflow and you are wanting People to demonstrate the application of their knowledge through a workplace activity.
General Discussion
A General activity can relate to any type of goal. For example an organisational goal relating to my role, a personal development goal or activities relating to resolving a customer enquiry.
A Person is made aware of their activities via intellego’s notifications
The Processes pillar of intellego provides access to business processes relevant to an individual’s role.
The processes are presented as step-by-step instructions with descriptions, links to supporting information, hints, and tips. A comments section allows for collaboration and discussion among individuals on executing the process effectively.
There are two types of processes, one that is displayed as a reference and one that can be automated via Botflow.
Botflow (automated business processes)
Botflows are automated processes that have an intended outcome such as a populated document, form or the push and pull of data across applications.
Refer to Botflow website for more information.
The Knowledgebase pillar of intellego provides a library of resources for People to reference at any time via the search facility.
Knowledgebase can be in a variety of forms including videos, audio, URL links or text based. Each Knowledge content can also have associated support resources Excel, Word, PDF and URL links.
Knowledge content are accessed via the Search facility in intellego. Keyword search will provide all related content and can be filtered based on requirements.
intellego Notifications are designed to keep People informed on new information, recent activities and help keep them on track in terms of completing learning or due tasks.
Notifications are visible on any screen of intellego and can be viewed at any time. Hot links associated with each notification takes the Person directly to the related screen for ease of access and to action.
The types of notifications a Person receives include:
Message Board is designed to provide relevant ‘just in time’ information to People. Messages can be texted based, video or audio. They can be organisation wide communication, focused messaging just for a division or team or even pushed specifically to individuals.
Support resources can be assigned to messages such as a Word, Excel, PDF or URL link.
Messages appear on the Home screen for a prominent position to ensure they are seen. They remain until they reach their expiry date which is set in the Admin Portal.
A dashboard provides users with an overview of key performance metrics and analytics relevant to their role. This enables employees to track their progress, identify areas for improvement, and make data-driven decisions.
The platform offers reporting capabilities to generate customised reports on various aspects of performance, usage, and effectiveness of the platform itself.
