For employees, Intellego offers a multitude of benefits that empower them to succeed in their roles and advance their careers. A performance support platform offers several advantages in dealing with change, employee engagement, wellbeing, and staff retention.
During periods of change, such as organisational restructuring, new technology implementations, or shifts in business processes, intellego provides employees with the resources and guidance they need to adapt quickly and effectively. Whether it's accessing updated procedures, receiving training on new systems, or seeking assistance from peers, employees can navigate change more smoothly with the support of the platform.
intellego promotes employee engagement by empowering individuals to take ownership of their learning and development. With access to personalised learning resources, opportunities for skill enhancement, and channels for collaboration and feedback, employees feel more engaged and motivated to contribute to the organisation's success. The platform fosters a culture of continuous improvement and encourages employees to invest in their professional growth.
Intellego can positively impact employee wellbeing by reducing stress and frustration associated with job-related challenges. By providing quick access to information, tools, and support, the platform helps employees overcome obstacles more efficiently, leading to increased confidence and job satisfaction. Additionally, the platform may offer resources on stress management, work-life balance, and other topics relevant to employee wellbeing, promoting a healthier and more supportive work environment.
Employees are more likely to stay with an organisation that invests in their development and provides the resources they need to succeed. intellego demonstrates the organisation's commitment to employee growth and advancement, making it a valuable retention tool. By offering continuous learning opportunities, personalised support, and recognition for achievements, the platform helps foster a sense of loyalty and belonging among employees, reducing turnover and retaining top talent.
Overall, intellego plays a crucial role in facilitating change, driving employee engagement, promoting wellbeing, and enhancing staff retention within an organisation. By empowering employees with the tools and resources they need to thrive, the platform contributes to a positive work culture and sustainable long-term success.
Intellego can support organisations in addressing several of the top business challenges they face today. intellego offers numerous advantages for an organisation dealing with business transformations, risk and compliance, staying competitive, building a change culture, enhancing operational efficiency, increasing revenue, and driving growth.
During periods of business transformation, such as mergers, acquisitions, or strategic shifts, a intellego provides employees with the resources and guidance they need to adapt to new processes, technologies, and organisational structures. It supports change management efforts by offering training modules, guided processes, and real-time assistance, helping employees navigate transitions more effectively.
intellego helps organisations manage risk and ensure compliance by centralising access to policies, procedures, and regulatory guidelines. It educates employees on compliance requirements, guides them through regulatory processes, and provides tools for tracking and monitoring compliance efforts. By promoting a culture of compliance and risk awareness, the platform mitigates legal and financial risks and protects the organisation's reputation.
In today's fast-paced business environment, staying competitive requires continuous innovation, adaptation, and improvement. intellego fosters a culture of learning and innovation by offering employees access to cutting-edge technologies, industry insights, and best practices. It enables organisations to stay ahead of market trends, identify opportunities for growth, and differentiate themselves from competitors.
intellego supports the development of a change-ready culture by promoting agility, flexibility, and resilience among employees. It encourages continuous learning and adaptation to new challenges, empowering employees to embrace change as an opportunity for growth and improvement. By fostering a change culture, the platform enables organisations to respond effectively to evolving market dynamics and drive positive outcomes.
intellego streamlines operations and enhances efficiency by providing employees with access to standardised processes, job aids, and automation tools. It guides employees through tasks and workflows, reducing errors, minimising rework, and improving overall productivity. By optimising workflows and eliminating bottlenecks, the platform helps organisations operate more efficiently and cost-effectively.
By empowering employees with the knowledge, skills, and resources they need to excel in their roles, intellego contributes to revenue growth and business expansion. It enables employees to deliver exceptional customer experiences, drive sales, and capitalise on market opportunities. Additionally, by enhancing operational efficiency and fostering innovation, the platform creates a foundation for sustainable growth and long-term success.
Overall, intellego plays a critical role in supporting organisational objectives across various areas, including business transformations, risk and compliance, competitiveness, change management, operational efficiency, revenue generation, and growth. By empowering employees with the tools and support they need to succeed, the platform helps organisations achieve their strategic goals and thrive in today’s dynamic business landscape.
See Use Cases for more information.
intellego can benefit a wide range of organisations across various industries and sectors. Here are some types of organisations that would particularly benefit from implementing a Learning and Performance Support platform like intellego.
Large organisations with complex structures, diverse workforces, and extensive operational processes can benefit significantly from a performance support platform. intellego help standardise workflows, streamline operations, and ensure consistency in performance across different functions and teams.
Multinational corporations with offices and employees spread across different geographical locations can leverage intellego to facilitate communication, collaboration, and knowledge sharing among dispersed teams. It helps bridge geographical barriers and ensures that employees have access to the same resources and support regardless of their location.
Organisations in the technology sector, including software development firms, IT services providers, and technology startups, can benefit from intellego to keep pace with rapidly evolving technologies, trends, and industry standards. Such platforms facilitate continuous learning, skill development, and innovation, enabling tech companies to stay competitive and deliver cutting-edge solutions to their customers.
Organisations that provide customer service and support, such as call centers, help desks, and customer support teams, can enhance their efficiency and effectiveness with intellego. The platform enables employees to access relevant information, tools, and guidance in real-time, enabling them to resolve customer issues quickly and provide exceptional service.
Manufacturing and industrial organisations can use intellego to improve operational efficiency, ensure compliance with safety and regulatory requirements, and enhance employee training and development. Such platforms help standardise processes, reduce downtime, and optimise workflows, leading to increased productivity and profitability.
Hospitals, clinics, and healthcare organisations can benefit from intellego to support clinical decision-making, enhance patient care, and improve staff training and development. The platform provides healthcare professionals with access to up-to-date medical knowledge, best practices, and guidelines, enabling them to deliver high-quality care and improve patient outcomes.
Banks, insurance companies, and financial services providers can leverage intellego to ensure compliance with regulatory requirements, enhance employee training and development, and improve customer service. The platform helps financial services firms navigate complex regulatory landscapes, mitigate risks, and deliver personalised financial solutions to their customers.
Overall, any organisation that values employee development, operational efficiency, customer satisfaction, and innovation can benefit from implementing intellego tailored to its specific needs and objectives.
intellego can benefit customers in several ways.
By empowering employees with quick access to information, tools, and guidance, Intellego enables them to provide better and more efficient customer service. Employees can address customer inquiries, resolve issues, and provide accurate information in a timely manner, leading to higher levels of customer satisfaction.
With Intellego's guided processes and knowledgebase, employees can quickly troubleshoot and resolve customer issues, reducing the time customers spend waiting for assistance. This enhances the overall customer experience and increases loyalty.
Intellego allows employees to access customer data and preferences, enabling them to provide personalised support tailored to individual customer needs. This personalised approach fosters stronger relationships with customers and enhances their overall experience with the organisation.
Intellego ensures consistency in the quality of service provided to customers by standardising processes and workflows. This consistency builds trust and reliability, leading to increased customer satisfaction and loyalty.
Intellego may offer self-service options for customers, such as knowledge bases, FAQs, and troubleshooting guides. These self-service options empower customers to find solutions to their problems independently, reducing the need for direct assistance and improving efficiency for both customers and employees.
Intellego can facilitate feedback mechanisms where customers can provide input on their experiences with the organisation's products or services. This feedback helps the organisation identify areas for improvement and make data-driven decisions to enhance the customer experience.
Overall, intellego not only benefits employees by providing them with the tools and resources they need to excel in their roles but also indirectly benefits customers by improving the quality, efficiency, and personalisation of the service they receive. This leads to higher levels of customer satisfaction, loyalty, and ultimately, business success.
The Learning pillar of intellego is designed to provide relevant and contextualised learning experiences to build capabilities. Learning content can take a variety of forms including video, audio and interactive PDFs and distributed as bite sized episodes or microlearning, grouped in channels or topics or packaged as comprehensive courses.
Each learning asset can have associated support resources in the form of Word, Excel, PDF and URL links.
All learning is indexed for easy search and can be marked for mandatory completion. Learning is streamed to specific People or teams based on their role or the capabilities they are wanting to build.
Learning is created and managed via intellego’s Admin Panel and assigned expiry dates to ensure only current learning is available to your People.
The Discussion pillar of intellego is a collaborative space where People come together to create or participate in topics relating to their learning journey, business activity or customer enquiries.
A Person can add create their own discussion forum and invite other peers or experts to participate or join an existing forum.
There are two types of discussions that can be created:
Content Related Discussion
A discussion forum based on a learning topic. For example if an episode under the learning pillar relates to customer service then a discussion forum can be associated to this learning asset and People can collaborate on their thoughts and ideas on key take outs.
General Discussion
A General discussion forum can be titled anything of interest. For example if there is new innovation, an industry change or a government budget update then a discussion forum can be created and those interested can be invited to participate.
A Person can join or leave any discussion they are invited too and will be made aware of their invitation via intellego’s notifications
Collaborative Circles
Intellego Administrators can set up collaborative circles, which limit participation to specific individuals, making it useful in customer-related discussions. For example created between the customer, the customer service representative and other experts relating to the customer enquiry such as a financial planner, tax agent and SMSF specialist
The Activities pillar of intellego is where prioritised goals and associated activities are set tailored to a Person’s need. For example a Person may see the organisational goals, their own development goals or those of their customers.
Each activity is assigned to a goal and contains a description, due date, list of People participating in the activity and comments section. This provides flexibility to create activities for individual goals, collaborating on ideas or projects or bringing together the right team to solve a customer issue.
There are two types of activities that can be created:
Content Related Activity
An activity can be associated to learning content. This is useful when building a learning workflow and you are wanting People to demonstrate the application of their knowledge through a workplace activity.
General Discussion
A General activity can relate to any type of goal. For example an organisational goal relating to my role, a personal development goal or activities relating to resolving a customer enquiry.
A Person is made aware of their activities via intellego’s notifications
The Processes pillar of intellego provides access to business processes relevant to an individual’s role.
The processes are presented as step-by-step instructions with descriptions, links to supporting information, hints, and tips. A comments section allows for collaboration and discussion among individuals on executing the process effectively.
There are two types of processes, one that is displayed as a reference and one that can be automated via Botflow.
Botflow (automated business processes)
Botflows are automated processes that have an intended outcome such as a populated document, form or the push and pull of data across applications.
Refer to Botflow website for more information.
The Knowledgebase pillar of intellego provides a library of resources for People to reference at any time via the search facility.
Knowledgebase can be in a variety of forms including videos, audio, URL links or text based. Each Knowledge content can also have associated support resources Excel, Word, PDF and URL links.
Knowledge content are accessed via the Search facility in intellego. Keyword search will provide all related content and can be filtered based on requirements.
intellego Notifications are designed to keep People informed on new information, recent activities and help keep them on track in terms of completing learning or due tasks.
Notifications are visible on any screen of intellego and can be viewed at any time. Hot links associated with each notification takes the Person directly to the related screen for ease of access and to action.
The types of notifications a Person receives include:
Message Board is designed to provide relevant ‘just in time’ information to People. Messages can be texted based, video or audio. They can be organisation wide communication, focused messaging just for a division or team or even pushed specifically to individuals.
Support resources can be assigned to messages such as a Word, Excel, PDF or URL link.
Messages appear on the Home screen for a prominent position to ensure they are seen. They remain until they reach their expiry date which is set in the Admin Portal.
A dashboard provides users with an overview of key performance metrics and analytics relevant to their role. This enables employees to track their progress, identify areas for improvement, and make data-driven decisions.
The platform offers reporting capabilities to generate customised reports on various aspects of performance, usage, and effectiveness of the platform itself.
