We have been fortunate enough to be involved in some major transformation initiatives supporting clients wanting to become more operationally efficient through digital transformation, more innovative by bolstering their digital capabilities, or more competitive through revamping their customer experience.
In all these scenarios and even other objectives faced by organisation one factor remains true. Unless you align your people strategy, processes and technology while considering your customer experience then you are faced with potential failure to realise the benefits of any initiative you are trying to implement.
This can be challenging as a L&D professional because you can do all the great work in the world, produce and deliver amazing content, distribute learning through platforms, virtually or face to face but without the alignment to other organisation drivers embedding the change in behaviour is limited and potentially short-lived.
We are not suggesting that L&D is responsible for each of the organisation drivers or their alignment, however it is important that someone is responsible for its coordination, such as a project manager, team leader, product owner, or project sponsor.
However we see value in L&D taking a broader view with their scope and consider working closer with internal owners of processes, technology and customer experience teams to devise a more comprehensive People Plan. For example, is an uplift in capability required or is better access to support tools more effective?, if processes were updated what would it take to make them sufficiently self-serve for people to follow them?, if changes to technology are required how can people be guided through key steps if they need assistance? What are tools and resources that can be made available to make behaviour change easier?
Asking these questions upfront and thinking about a more evenly spread L&D solution across acquire, apply and action rather than one that is front-loaded with intensive training that impacts on time and cognitive load could bring us closer to delivering a solution that can be shown contributing to achieving an organisation objective.
BEAM, is a framework developed over 25 years incorporating what practically works in the ‘real world’ combined with sensible science. It’s the approach we take when developing and delivering People solutions.
BEAM is a powerful framework for driving successful business execution and alignment. The acronym stands for Business Execution and Alignment Model and is designed to help organisations effectively implement their strategies. The framework guides organisations through a process of defining the problem they are trying to solve and breaking it down into manageable steps for implementation.
BEAM aligns People, Processes, and Technology to ensure a seamless execution of strategy. It also takes into account the customer journey and experience, ensuring that the end-user is at the forefront of every decision. With BEAM, organisations can achieve their goals more consistently and with greater ease, leading to greater success and growth.
Intellego, is the enabler that brings plans to life. It is a Learning and Performance Support platform that provides the tools and resources necessary to execute organisational strategy efficiently and effectively.
While we use intellego as the platform to execute the solution, the BEAM framework can be adapted and applied in any organisation using a variety of tools and platforms as shown in the tables below.
Lets take an example of an organisation objective of digital transformation and how aligning organisation drivers can make a significant impact on outcomes.
intellego is a Learning and Performance Support (LPS) platform, designed to be an enabler for organisations that value employee wellbeing as much as performance.
Visit us at www.intellego.com.au to find out more.
